tableplus Frequently Asked Questions

The minimum age to register and play at tableplus is 21 years old, in accordance with Philippine gaming regulations. This applies to all players regardless of location. tableplus takes age verification seriously — all accounts are subject to KYC (Know Your Customer) checks, and any account found to belong to a person under 21 will be immediately closed. We have zero tolerance for underage gambling.

tableplus requires identity verification to comply with Philippine anti-money laundering regulations and to confirm that all players meet the 21+ age requirement. Accepted documents include:

• Philippine passport
• SSS, GSIS, or Unified Multi-Purpose ID (UMID)
• Driver's license issued by the LTO
• PhilSys National ID
• PRC Professional Regulation Commission ID

You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and proof of payment method ownership. KYC documents are reviewed within 24–48 hours.

No. tableplus strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, use the password recovery option rather than creating a new account.

If you wish to close your tableplus account, please contact our support team via live chat or email. Before closure, any remaining balance will be withdrawn to your registered payment method after passing the standard verification checks. Note that if you are closing your account due to gambling concerns, we strongly recommend activating our self-exclusion tool instead — this prevents re-registration and provides stronger protection than a simple account closure.

Go to the tableplus Login page and click the "Forgot Password" link. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team for manual assistance.

Yes. tableplus supports two-factor authentication via SMS OTP (one-time password) sent to your registered Philippine mobile number. We strongly recommend enabling 2FA from your account security settings to add an extra layer of protection. This ensures that even if someone obtains your password, they cannot access your tableplus account without your mobile device.

Accounts may be temporarily locked after multiple failed login attempts as a security measure. Wait 15 minutes and try again, or use the password reset option. If your account has been locked for a different reason — such as a pending verification review or a responsible gaming restriction — please contact tableplus support directly and our team will assist you within a few hours.

tableplus supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, Maya (formerly PayMaya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). Visit our Payment page for the full list and current processing times.

Withdrawal processing times at tableplus vary by method. GCash and Maya withdrawals are typically completed within 15–60 minutes after approval. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. All withdrawals are subject to a standard security review. First-time withdrawals may take slightly longer as our team completes the KYC verification process. Minimum withdrawal amount is ₱200.

tableplus does not charge fees on deposits. For withdrawals, most methods are also fee-free, though some payment providers may apply their own transaction charges on their end. We recommend checking with your bank or e-wallet provider for any applicable fees. tableplus will always clearly display any platform-side fees before you confirm a transaction.

The minimum deposit at tableplus is ₱100 for most payment methods, making it accessible for Filipino players at all budget levels. Some payment methods may have a slightly higher minimum due to provider requirements. There is no maximum deposit limit for verified accounts, though large deposits may be subject to additional review in line with our AML compliance obligations.

tableplus offers a generous welcome bonus package for new Filipino players. The exact offer may vary depending on current promotions, but typically includes a deposit match bonus on your first deposit plus free spins on selected slot games. To claim your welcome bonus, simply register, complete KYC verification, and make your first qualifying deposit. Full bonus terms and wagering requirements are displayed on the promotions page.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. tableplus always displays wagering requirements clearly before you opt in to any promotion — no surprises.

Bonuses at tableplus are subject to wagering requirements before they can be withdrawn. However, your real-money balance (deposits and winnings from real-money play) is always available for withdrawal at any time, subject to standard verification checks. If you prefer not to accept a bonus, you can opt out before making your deposit — just contact support or check the bonus opt-out option in your account settings.

tableplus offers a comprehensive game library designed for Filipino players, including:

• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Slots: Hundreds of video slots including Lucky Neko and other popular titles
• Bingo: Online bingo rooms with multiple speed options
• Table Games: RNG versions of poker, blackjack, and roulette
• Fishing Games: Popular arcade-style fishing games

New games are added regularly. Visit the tableplus Casino page to browse the full library.

Yes. All RNG (random number generator) games at tableplus are certified by independent testing laboratories to ensure fair and random outcomes. Live casino games are streamed in real time with professional dealers and are subject to the same regulatory oversight as land-based casino operations. tableplus is committed to providing a transparent and fair gaming environment for all Filipino players.

Absolutely. tableplus is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The tableplus mobile experience is smooth, fast, and designed to work well even on standard Philippine mobile data connections. Simply visit tableplus.club on your phone and log in to start playing.

Log in to your tableplus account and navigate to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. We encourage all players to set limits that reflect their personal budget and entertainment goals.

tableplus offers self-exclusion periods of 6 months, 1 year, 5 years, or permanent exclusion. To activate self-exclusion, go to the Responsible Gaming section of your account settings or contact our support team directly. Once activated, your account will be closed and you will be prevented from re-registering during the exclusion period. Self-exclusion requests are processed within 24 hours and cannot be reversed once confirmed. For more details, visit our Responsible Gaming page.

Recognising that gambling may be causing harm is an important and courageous first step. tableplus encourages you to use our self-exclusion and limit-setting tools immediately. You can also reach out to our support team — we are trained to assist with responsible gaming concerns without judgment. For professional support, PAGCOR's responsible gaming programme and licensed mental health professionals in the Philippines can provide confidential counselling. Help is available in Metro Manila, Cebu, Davao, and other major cities.

tableplus customer support is available 24 hours a day, 7 days a week. You can reach us via:

• Live Chat: Available directly on the tableplus website — the fastest way to get help
• Email: [email protected] — for detailed inquiries, document submissions, and account issues

Our support team is fluent in English and Filipino, so feel free to write in whichever language you are most comfortable with. Average response time via live chat is under 2 minutes.

If you have a complaint about a game outcome, a payment issue, or any other matter, please contact our support team first via live chat or email. Most issues are resolved within 24 hours. If you are not satisfied with the resolution, you may escalate your complaint in writing to our dedicated complaints team at [email protected] with the subject line "Formal Complaint." We aim to resolve all formal complaints within 5 business days and will keep you updated throughout the process.